Refund Policy

REFUND/ RETURNS POLICY

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you an exchange/refund.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as frozen and ambient food, flowers cannot be returned due to contamination. 

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you were approved, then a new product would replace the items returned. If the product is unavailable then you will be issued a voucher to the value of the product to use toward your next purchase.

 

Sales items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

 

Olumo Foods Limited

Business Central, 2 Union Square,

Central Park Darlington.

DL1 1GL